Refund/Return Policy

Refund & Exchange Policy

1. Damaged or defective goods
If the books, book bags, or other items you receive are damaged during shipping or have quality defects, please contact us.Within 7 days after receiving the goodsPlease attach your order number and a photo of the product, and send the email to [email address]. admin@lelechinese.com Contact us. Once confirmed, we will arrange it for you.Exchange or replacementNo refunds will be given for the same item. Requests after 7 days will not be accepted.

2. Returns and exchanges are not accepted for personal reasons.
Except for the aforementioned damage or defects, returns or exchanges due to personal reasons (such as dislike, incorrect size, or ordering error) are not accepted, and refunds will not be provided. Please confirm the product contents and specifications before ordering.

3. Contact Information
If you have any questions, please feel free to contact us. admin@lelechinese.comWe will get back to you as soon as possible.

Returns & Refund Policy

1. Damaged or Defective Items
If any item you receive (book, book bag, or other product) arrives damaged or with a manufacturing defect, please contact us at admin@lelechinese.com within 7 days of delivery, including your order number and photos of the item. Once verified, we will arrange a replacement or reshipment of the same item. Refunds are not offered. Claims made after 7 days cannot be accepted.

2. No Returns or Exchanges for Other Reasons
Except for damaged or defective items as described above, we do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect order, or size preference. Please review product details carefully before ordering.

3. Contact Us
For any questions, please email admin@lelechinese.com and we'll get back to you as soon as possible.